PulseAlert Hub

Browser lacks capabilities required to play.

Upgrade or switch to another browser.

Loading…

<<nobr>> <style> /* Gallery container */ .gallery { display: grid; grid-template-columns: repeat(3, 1fr); /* 3 columns */ gap: 10px; /* Gap between videos */ } /* Video tile */ .video-tile { position: relative; width: 100%; padding-top: 56.25%; /* 16:9 aspect ratio (height/width) */ overflow: hidden; border-radius: 5px; /* Rounded corners */ } /* Video embed */ .video-tile iframe { position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: none; /* Remove iframe border */ } /* Text overlay */ .video-text { position: absolute; top: 0; left: 0; color: white; font-size: 18px; font-weight: bold; padding: 10px; /* Add padding for better readability */ z-index: 2; /* Ensure text is above video */ } </style>  <div class="gallery">  <div class="video-tile"> <iframe src="<iframe width="560" height="315" src="https://www.youtube.com/embed/sqelF9LaAlQ?si=A_3a3kynNY_E03XD" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>" allowfullscreen></iframe> <div class="video-text">Chicken Fricassee</div> </div>  <div class="video-tile"> <iframe src="<iframe width="560" height="315" src="https://www.youtube.com/embed/hJswLfXL_GA?si=m1DygTJqoHkZAfF2" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>" allowfullscreen></iframe> <div class="video-text">Coq au Vin </div> </div>  <div class="video-tile"> <iframe src="<iframe width="560" height="315" src="https://www.youtube.com/embed/Gv0BroAQcG8?si=se0cbDGYWDR83Q-J" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>" allowfullscreen></iframe> <div class="video-text"> 0:03 / 2:12 Mini Potato Dauphinoise</div> </div>  <div class="video-tile"> <iframe src="<iframe width="560" height="315" src="https://www.youtube.com/embed/Sk-1jJa7FeA?si=0hf2JODK6JwYM2b7" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>" allowfullscreen></iframe> <div class="video-text"> 0:03 / 2:49 Beef Tenderloin</div> </div>  <div class="video-tile"> <iframe src="<iframe width="560" height="315" src="https://www.youtube.com/embed/H--xmWHD8ME?si=n8HTmPPhmWTUQGMQ" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>" allowfullscreen></iframe> <div class="video-text">Creamy Tuscan Chicken Pasta</div> </div>  <div class="video-tile"> <iframe src="<iframe width="560" height="315" src="https://www.youtube.com/embed/RtFJmmLLuZk?si=Q_06OuXzQ9hjqyQc" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>" allowfullscreen></iframe> <div class="video-text">Beef Stroganoff</div> </div> </div> <</nobr>>

<<button '"Collections"'>> <<run slideWin("Cancellation")>> <</button>> <b>Cancellation request</b> https://docs.google.com/document/d/1gnP2_Q3XwCb-3Cg6YgV8rILH6UVl3urI2Q9lgf0H_Go/edit?tab=t.0

<b>What is Five9?</b> Five9 is our cloud base softphone used to get interactions from customers. We will be able to receive calls, make calls, receive chats and get and send emails. <img src="https://live.staticflickr.com/65535/53813033391_589e58160d_n.jpg" alt="Description of the image"> <b>Starting Five9</b> Go to the link https://login.five9.com/ and log in with your username and password given before the training. <img src="https://live.staticflickr.com/65535/53813478040_9ded7aab95.jpg" alt="Description of the image"> Once you log in, the system will ask you to download the website extension and install it. You must have the extension version 13. Once you have set up the extension, please log in and use the station ID given to you. Then you click on the next button and you will hear 3 tones if the station was set up correctly. After you click on View My Dashboard you will be automatically prompt in not ready state. <b>Taking calls</b> To start taking calls please change the Aux by clicking on the drop down menu. Then select the option Ready for and select Voice, VM and Text. You are ready now to start taking calls, receive voice messages and emails or chats. If you want to do an outbound call you will need to click the icon for calls, copy the customer’s number and select the corresponding campaign before clicking Dial. <b>Taking Chats and Emails</b> Once you get available for text you will start receiving emails and chats based in the queue. You can also send emails from the option below: Once you get the compose email pop-up window, you will need to select the campaign and disposition to send the email. <b>Taking VM</b> Once you are available for VM you will receive it in immediately as long as we have VM in queue. You can download the VM by clicking the cloud and download option and upload it to the customer account and give them a call back based on the information you heard on the VM. You can also find the VM by searching it in the call log organized with the phone number and the date they record it. <b>How to see the reports</b> Every Five9 user has access to get the reports and to download their calls. Every interaction with the customer must be documented and the call recording upload it in FQ. In the customer portal, select the option for Dashboard and reports. Once you are on the reports option, select Custom reports and the drop down list: Shared report. From this one select: Call Log Organized to get the latest calls and you can select the interval you are searching for. <b>Additional information:</b> You should set up your email signature by going into the settings. <b>You can use the following format:</b> Pulse Medical Customer Experience Pulse Medical Inc. 21 King Street West, 5th Floor Hamilton, Ontario, L8P 4W7 1-888-236-6756 <b>Hours of operation: 09:00 AM - 08:00 PM Eastern Time</b> <b>Important Links</b> Five9 Login Five9 Reporting

<b>Creating a new task</b> <b>When creating a new task, follow these steps:</b> <video width="640" height="360" controls> <source src="https://live.staticflickr.com/video/53813724879/98ae9bc396/720p.mp4?s=eyJpIjo1MzgxMzcyNDg3OSwiZSI6MTcxOTI2ODMwOCwicyI6IjRlNzEyZmY1NDhkY2FhNjViNTQ1ZTdlYzY4MjMzNzFmM2Y2OWRjMGYiLCJ2IjoxfQ"> Your browser does not support the video tag. </video> <style> ol { margin-bottom: 0; /* Remove default margin */ padding-left: 20px; /* Adjust the left padding of the list */ line-height: 1.2; /* Adjust the line height */ } li { margin-bottom: 5px; /* Adjust the bottom margin of each list item */ } </style> <ol> <li>Fill out title of the task</li> <li>Assign it to a team member the task refers to</li> <li>Set a Due Date</li> <li>Check the “Notify” box if you want the task to be notified via email to the team member</li> <li>Put the description of the task</li> <li>Click on “Create Task”</li> </ol> <b>Following up on the task / Making a note</b> If you are assigned a task and have already followed up on it, follow the next steps: Make appropriate notes and click on “Add Note” Assign the task to the team member so that they get notified of the assigned task <b>The following tasks should be assigned to the next departments after following up on them</b> Service Upgrade / Downgrade - Andrea notify Chandal CPI Follow up - Sales Reps/ Gabriel CPI - Hermine Any technical tasks - Alex/Jean/Paola Payment follow up/Refunds/Verification- Andrea-Jennifer Device configuration-Chandal Follow up- Yourself-Anybody else Replacement device, Device return, Mailing Requests - Chandal/ Eliana Shipping investigation- Chandal Account closure- Hermine Convert to inhouse- Hermine <b>Standardized Task Titles:</b> Account Closure Agreement Amendment Billing Adjustment CPI Follow Up Cancellation Request Cancellation Fee Device Return Disparate Account Device Configuration Follow Up In-House Invoicing LANVAC Migration: Replacement Device LANVAC Migration: Device Return Physical Mail Request Payment Arrangement Replacement Device Return Shipping Label Refund Request Service Upgrade Service Downgrade Suspension Request Submission Delay Statement of Account Shipping Investigation TPV

<<button '"Back"'>> <<run slideWin("Customer Service")>> <</button>> <b>Activation Process</b> https://docs.google.com/document/d/1C-_0dvPj0agnYEBoJwlFyPMg6unUQgK0DkjNXnIeugM/edit

<<button '"Back"'>> <<run slideWin("Customer Service")>> <</button>> <b>Monitoring stations and auxiliary services</b> https://docs.google.com/document/d/1e2F-zGrDvdha883j5_M0tXp_Ib5tDSzYWyvf7lvzjOA/edit

<<button '"Back"'>> <<run slideWin("Customer Service")>> <</button>> <b>Device Returns</b> https://docs.google.com/document/d/1YPSW1IkBOZBp2gt96PorVYBTmjC162NBWc9F3n24S3s/edit

<<button '"Back"'>> <<run slideWin("Customer Service")>> <</button>> <b>Device Troubleshootings</b> https://docs.google.com/document/d/14eGfdbULU9SoYCbd-1sXiwde0dvQ8Osc0aeUAO4tc40/edit

<<button '"Back"'>> <<run slideWin("Customer Service")>> <</button>> <b>Disparate Process</b> https://docs.google.com/document/d/121p2pOQC887BSOZGbiTSAOF3Mj7NQnLNQMmzQUYVOZk/edit

<<button '"Back"'>> <<run slideWin("Customer Service")>> <</button>> <b>Payment info and updates</b> https://docs.google.com/document/d/1zdN0BWneZBZ4iOtd43JM9Quz2I5HVyGwi4Vepq2bMfA/edit

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <b>Checks - Application and Tracker</b> https://docs.google.com/document/d/1RQ-aFORqFc4NZ3l94DwdBsK2mEqAEukdTpDkXylTt1s/edit

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <b>Daily recovery file</b> https://docs.google.com/document/d/1aXN_oHTb9OmDTESlh_IJ0pqizoSWTZwKaaNaKhBhY7U/edit

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <b>Delinquent Accounts - Vista</b> https://docs.google.com/document/d/1y4AXuIm6E3LRfNbXLqxkExlNBt8b0Xe5OCv3bY4SZNc/edit

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <b>New Accounts: Incorrect Payment Information</b> https://docs.google.com/document/d/1oSOni9PPpo3Kd3oDZZwTPb5FEHW7iayAetcSTz3T-H4/edit

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <b>Account suspension</b> https://docs.google.com/document/d/1TjPERthvf0-UqFwfi19UlM-qPZwc_R63oDBK-6ddiXI/edit

<<button '"Back"'>> <<run slideWin("Vista")>> <</button>> <b>Vista Overview - Follow up emails / Issues</b> https://docs.google.com/document/d/1F0P_8BWquzi-Cfi1qbtf5ZbgNh3hrCnJK6v6HdLksks/edit

<<button '"Back"'>> <<run slideWin("Five9")>> <</button>> <b>How to download calls on Five9 for Collections</b> https://docs.google.com/document/d/1PxuMpyDQzVYSR0D8OqoW-czea0TUQXjO/edit?rtpof=true

<<button '"Back"'>> <<run slideWin("Cancellation")>> <</button>> <b>Cancel Prior Installation (CPI)</b> https://docs.google.com/document/d/1y5aE1ZFM9NBHKO26k_aNBUPVuht4Ovh6At4BWbUj-K8/edit

<div class="gallery"> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1hMCbzcz3O021GJIZq6vds0F979rYmLvmFkXCX2gRBvg/edit?usp=sharing" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/CUSTOMERS.png" alt="CUSTOMERS"> <p>CUSTOMERS</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1kMimFu1iSpvFF7RF1aKjHefS6JJsq0SNnWfhgKdRwf4/edit?usp=sharing" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/SUBSCRIPTION.png" alt="SUBSCRIPTION MAKER"> <p>SUBSCRIPTION MAKER</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1YYT66xHRDqfvST8QAMs9OXWMGLmzvjV43v7CGoX65ns/edit?usp=sharing" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/INVOICE.png" alt="SHIPPING FEE INVOICE MAKER"> <p>SHIPPING FEE INVOICE MAKER</p> </a> </div> </div> <style> .gallery { display: flex; flex-wrap: wrap; justify-content: center; /* Center the thumbnails in the gallery */ } .thumbnail { margin: 10px; text-align: center; } .thumbnail img { width: 150px; /* Set a fixed size for the thumbnail */ height: 150px; /* Set a fixed size for the thumbnail */ object-fit: cover; /* Ensure the image covers the entire thumbnail area */ } .thumbnail p { margin-top: 5px; } </style>

<b>CHARGEOVER PROCESSES</b> <<button '"ChargeOver"'>> <<run slideWin("ChargeOver")>> <</button>> <b>CANCELLATION PROCESSES</b> <<button '"Cancellation"'>> <<run slideWin("Cancellation")>> <</button>> <b>VISTA PROCESSES</b> <<button '"Vista"'>> <<run slideWin("Vista")>> <</button>> <b>DOCUMENTATION PROCESSES</b> <<button '"Documentation"'>> <<run slideWin("Documentation")>> <</button>> <b>MISCELLANEOUS PROCESSES</b> <<button '"Miscellaneous"'>> <<run slideWin("Miscellaneous")>> <</button>> <b>FIVE9 PROCESSES</b> <<button '"Five9"'>> <<run slideWin("Five9")>> <</button>> <b>FILLQUICK PROCESSES</b> <<button '"FillQuick"'>> <<run slideWin("FillQuick")>> <</button>> <b>MANAGEMENT</b> <<button '"Management"'>> <<run slideWin("Management")>> <</button>>

<<button '"Back"'>> <<run slideWin("Documentation")>> <</button>> <b>Collections Templates and Scripts</b> https://docs.google.com/document/d/1iPtg4YyuKOYaFuDRGqqpwEb5dgZzCBCKtDSM-oBjfZo/edit

<<button '"Sales Lead"'>> <<run slideWin("Sales Lead")>> <</button>> <<button '"Vista POCs"'>> <<run slideWin("Vista POCs")>> <</button>>

<<button '"Back"'>> <<run slideWin("FillQuick")>> <</button>> <b>Creating a New task</b> https://docs.google.com/document/d/1X9u2OhSTMWPVektcxgqw9oAa_n3FqzIekzLp_0sv3xA/edit

<b>CUSTOMER SERVICE SOPs</b> <style> /* Base Table Styling */ table { width: 100%; border-collapse: collapse; font-family: Arial, sans-serif; } th, td { border: 1px solid #ccc; padding: 12px; text-align: left; font-size: 14px; } th { background-color: #f2f2f2; font-weight: bold; } td a { display: block; text-decoration: none; color: #007BFF; font-weight: 600; } td a:hover { text-decoration: underline; } /* Modal/Slide-in Window Styling */ .modal-overlay { position: fixed; top: 0; left: 0; width: 100%; height: 100%; background-color: rgba(0, 0, 0, 0.5); /* Semi-transparent background */ display: none; /* Hidden by default */ justify-content: center; align-items: center; z-index: 1000; } .modal-content { background-color: #fff; padding: 25px; border-radius: 8px; box-shadow: 0 5px 15px rgba(0, 0, 0, 0.3); width: 80%; max-width: 500px; transform: translateY(-50px); /* Initial position for slide-in effect */ transition: transform 0.3s ease-out; } .content-list { display: grid; grid-template-columns: repeat(2, 1fr); gap: 15px; list-style: none; padding: 0; margin: 0; } .content-list li { border: 1px solid #ddd; border-radius: 5px; text-align: center; } .content-list a { display: block; padding: 15px; text-decoration: none; color: #555; background-color: #fafafa; transition: background-color 0.3s; } .content-list a:hover { background-color: #e9e9e9; } .close-button { float: right; font-size: 1.5rem; font-weight: bold; cursor: pointer; } .close-button:hover { color: red; } </style> <table> <tr> <td><a href="#" onclick="showToolsModal(); return false;">Tools</a></td> <td><a href="#" onclick="showLibraryModal(); return false;">Library</a></td> </tr> <tr> <td><a href="#" onclick="showActivationModal(); return false;">Activation</a></td> <td><a href="#" onclick="showResourcesModal(); return false;">Resources</a></td> </tr> <tr> <td><a href="#" onclick="showBillingModal(); return false;">Billing</a></td> <td><a href="#" onclick="showTrainingModal(); return false;">Training</a></td> </tr> <tr> <td><a href="#" onclick="showTroubleshootingModal(); return false;">Troubleshooting and More</a></td> <td><a href="#" onclick="showCustomerServiceQAModal(); return false;">Customer Service QA</a></td> </tr> <tr> <td><a href="#" onclick="showCancellationModal(); return false;">Cancellation</a></td> <td><a href="#" onclick="showArchiveModal(); return false;">Archive</a></td> </tr> <tr> <td><a href="#" onclick="showWellnessModal(); return false;">Wellness program</a></td> <td><a href="#" onclick="showManagementModal(); return false;">Management</a></td> </tr> </table> <div id="toolsModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeToolsModal();">×</span> <h3>Tools</h3> <ul class="content-list"> <li><a href="https://docs.google.com/document/d/1ckrR_d-EeV4Lm5y2uKH9mTiU3gw09zc0s8CC7h5buGk/edit?tab=t.0" target="_blank">Five 9</a></li> <li><a href="#" target="_blank">FillQuicks</a></li> <li><a href="#" target="_blank">ChargeOver</a></li> <li><a href="https://docs.google.com/document/d/1e2F-zGrDvdha883j5_M0tXp_Ib5tDSzYWyvf7lvzjOA/edit?tab=t.0 " target="_blank">Monitoring Stations</a></li> <li><a href="#" target="_blank">ResQHub</a></li> <li><a href="#" target="_blank">Audacity</a></li> <li><a href="#" target="_blank">Hubstaff</a></li> </ul> </div> </div> <div id="libraryModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeLibraryModal();">×</span> <h3>Library</h3> <ul class="content-list"> <li><a href="https://drive.google.com/drive/folders/1RP4EjJSYhh7PrCcHV08Du_vY3wSaab1U " target="_blank">Image library</a></li> <li><a href="https://drive.google.com/drive/folders/1RP4EjJSYhh7PrCcHV08Du_vY3wSaab1U " target="_blank">Pulse Background for meetings</a></li> </ul> </div> </div> <div id="activationModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeActivationModal();">×</span> <h3>Activation</h3> <ul class="content-list"> <li><a href="https://docs.google.com/document/d/1C-_0dvPj0agnYEBoJwlFyPMg6unUQgK0DkjNXnIeugM/edit?tab=t.0 " target="_blank">Activation Process SOP</a></li> <li><a href="https://docs.google.com/document/d/1lQ4_tt-jUmi01ph1ZTdctMG2EKBid4rjDHVPL-XQqqc/edit?tab=t.0 " target="_blank">PERS Activation Script</a></li> <li><a href="https://docs.google.com/spreadsheets/d/1khMtZdlEuFqtinxMLZnwPZPN-WYJEFtoS2wTR2S2wcw/edit?gid=0#gid=0 " target="_blank">Pulse Devices</a></li> <li><a href="https://drive.google.com/drive/folders/1RP4EjJSYhh7PrCcHV08Du_vY3wSaab1U " target="_blank">Image library</a></li> <li><a href="https://docs.google.com/document/d/1Ra8l3R_Xhvf_uY4Qh6B1z5q8Y38PCH2e1uYlalRpDC4/edit?tab=t.0 " target="_blank">TPV SOP</a></li> <li><a href="https://docs.google.com/document/d/1zdN0BWneZBZ4iOtd43JM9Quz2I5HVyGwi4Vepq2bMfA/edit?tab=t.0 " target="_blank">Payment info and updates SOP</a></li> <li><a href="https://docs.google.com/spreadsheets/d/1ieCFzlBPMUofXUUk6jTs_Ya_1lp-7OJ5eFNM626JXgM/edit?gid=263384339#gid=263384339 " target="_blank">Task and Templates:</a></li> <li><a href="https://docs.google.com/document/d/1SeTYs5iPRX9hficowttGGtEDhR9E_GYNTxs37R_IWKY/edit?tab=t.0 " target="_blank">Visa Debit on New Sales- SOP</a></li> <li><a href="https://docs.google.com/document/d/121p2pOQC887BSOZGbiTSAOF3Mj7NQnLNQMmzQUYVOZk/edit?tab=t.0 " target="_blank">Disparate Process</a></li> <li><a href="https://docs.google.com/document/d/1cLte8D73E4OPDAMkZJ3myyntK10uHDvaBU0sCt7ABG0/edit?tab=t.0 " target="_blank">How to update a Service Agreement</a></li> <li><a href="https://docs.google.com/document/d/1oSOni9PPpo3Kd3oDZZwTPb5FEHW7iayAetcSTz3T-H4/edit?tab=t.0 " target="_blank">New Accounts: Incorrect Payment Information</a></li> </ul> </div> </div> <div id="resourcesModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeResourcesModal();">×</span> <h3>Resources</h3> <ul class="content-list"> <li><a href="https://docs.google.com/spreadsheets/d/1Qz18x3737MftzGNd4BsI_Zupeq7yYgIANHxGhGwag1I/edit?gid=1079043749#gid=1079043749 " target="_blank">Procedures Check Lists</a></li> <li><a href="https://docs.google.com/spreadsheets/d/1ieCFzlBPMUofXUUk6jTs_Ya_1lp-7OJ5eFNM626JXgM/edit?gid=263384339#gid=263384339 " target="_blank">Task and Templates</a></li> <li><a href="https://docs.google.com/document/d/1suN7luGWuTHtB7PGleZTHAIo0KoElbhP3QR3goceT1k/edit?tab=t.0 " target="_blank">Escalating inquiries to CS Leadership SOP</a></li> <li><a href="https://docs.google.com/document/d/1W_h9JGgL5yTkCc7nk-riJH9siFx7j0dKMkNC_wYBCOM/edit?tab=t.0 " target="_blank">SOP - Ticketing System</a></li> <li><a href="https://docs.google.com/document/d/1Mg1CLCdjHMJc0EUl1vqP6s2J_07BfvDIghaXBvaTyL0/edit?tab=t.0 " target="_blank">Escalated cases SOPs for Tier1</a></li> <li><a href="https://docs.google.com/document/d/1kJkXXPGNj44umlt4ybP8mMdHd0poJaRoXSBtcCX3Ftg/edit?tab=t.0 " target="_blank">Escalated cases SOPs for Tier2</a></li> <li><a href="https://docs.google.com/document/d/1L-U0ktKCiPV_QZ8C5rBrXAtpuoKMqtyDCJsxqZcZwJk/edit?tab=t.0 " target="_blank">(SOP): Corrective Actions for Agent Performance and Adherence</a></li> </ul> </div> </div> <div id="billingModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeBillingModal();">×</span> <h3>Billing</h3> <ul class="content-list"> <li><a href="https://docs.google.com/document/d/1fpiOAe1oYhnNCPR21zSwhxKfpSTH2iIay6dfFDEYaTY/edit?tab=t.0#heading=h.v1ch1ju3dx7s " target="_blank">ChargeOver Guide</a></li> <li><a href="https://docs.google.com/document/d/1zdN0BWneZBZ4iOtd43JM9Quz2I5HVyGwi4Vepq2bMfA/edit?tab=t.0 " target="_blank">Payment info and updates SOP</a></li> <li><a href="https://docs.google.com/document/d/1V5kGYs0x2zwNr-pFYCECIvXflMcKN6n02zUorrF1IWY/edit?tab=t.0 " target="_blank">Invoices: Tags and Task creation SOP</a></li> <li><a href="https://docs.google.com/document/d/1nvi6nP8LpWkzf_LuTvPFBv9yjkq3qIkPTA-A6cchQ0w/edit?tab=t.0 " target="_blank">VAC Blue Cross Portal Submission SOP</a></li> <li><a href="https://docs.google.com/document/d/1wlwxEqXVA8nPYljTyyBKbhaqqTKV3BPRGlU3xHZEdcY/edit?tab=t.0 " target="_blank">SOP: Bankruptcy</a></li> <li><a href="https://docs.google.com/document/d/100CdNL-gYxQR1zQmrdHk0see3wGcmeTgAg6Wb9zDGDI/edit?tab=t.0 " target="_blank">Processing Claims for Veterans Affairs Canada (VAC)</a></li> <li><a href="https://docs.google.com/spreadsheets/d/1MXFWE_PQWu5kqaTmq4Qt2_ssTIuyS9uwQvXuwQcp0Ro/edit?gid=0#gid=0 " target="_blank">Waive & Suspension Request</a></li> </ul> </div> </div> <div id="trainingModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeTrainingModal();">×</span> <h3>Training</h3> <ul class="content-list"> <li><a href="https://docs.google.com/spreadsheets/d/1iI69dyYHODzGmUxfRw9gshxzwgt0_3ifDSZx4Idmh18/edit?gid=0#gid=0 " target="_blank">Training Schedule 2025</a></li> <li><a href="#" target="_blank">Canada Cultural Training</a></li> <li><a href="https://docs.google.com/spreadsheets/d/1Qz18x3737MftzGNd4BsI_Zupeq7yYgIANHxGhGwag1I/edit?gid=1079043749#gid=1079043749 " target="_blank">Procedures Check Lists</a></li> </ul> </div> </div> <div id="troubleshootingModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeTroubleshootingModal();">×</span> <h3>Troubleshooting and More</h3> <ul class="content-list"> <li><a href="https://docs.google.com/document/d/14eGfdbULU9SoYCbd-1sXiwde0dvQ8Osc0aeUAO4tc40/edit?tab=t.0 " target="_blank">Device Troubleshootings</a></li> <li><a href="https://docs.google.com/spreadsheets/d/1mdnderTaXcl_yy8BhDvPN21KEecU6RCdkEJgy877xVc/edit?gid=522234103#gid=522234103 " target="_blank">Installation Issues Tracker</a></li> <li><a href="https://docs.google.com/spreadsheets/d/1ieCFzlBPMUofXUUk6jTs_Ya_1lp-7OJ5eFNM626JXgM/edit?gid=263384339#gid=263384339 " target="_blank">Task and Templates:</a></li> <li><a href="https://docs.google.com/document/d/1uBH1R0MkHl-upDBXnEQCsEWjIk45gJ4Z1q7oJhwPt60/edit?tab=t.0 " target="_blank">Device Replacement and Return SOPs</a></li> <li><a href="https://docs.google.com/document/d/1vO_XbgQB8Ph63aMkylOUmnmzKjhL7QvUU8kfrhMzkbk/edit?tab=t.0 " target="_blank">Task Escalation Guidelines for sales reps (SOP)</a></li> <li><a href="https://docs.google.com/document/d/1CwxzodxaTGHlk02lMUJH_il3Z1FJjzQUAjNpBn5i5FQ/edit?tab=t.0 " target="_blank">SOP- Watch Faces and How to Change Them</a></li> </ul> </div> </div> <div id="customerServiceQAModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeCustomerServiceQAModal();">×</span> <h3>Customer Service QA</h3> <ul class="content-list"> <li><a href="https://docs.google.com/spreadsheets/d/1GAHZE_CQ2NZyts7H2TYinfu_1wOWUWv28Lajr-nsbto/edit?gid=1329895668#gid=1329895668 " target="_blank">Feedback Form</a></li> <li><a href="https://docs.google.com/spreadsheets/d/1OtUlBhy84FyOwA1hnnBFrd7IJ4gg61-Rpx-jLb4LlY0/edit?gid=1053422724#gid=1053422724 " target="_blank">Copy of Feedback Form to work simultaneously</a></li> <li><a href="https://docs.google.com/spreadsheets/d/1ChmfvErn4ikveAKfvSHGp3yWalyNhFoIxSRdhyDASFU/edit?gid=1644424593#gid=1644424593 " target="_blank">CPI QA monitoring</a></li> <li><a href="https://docs.google.com/document/d/17JjzCTwcNrYUc0T5-8laWOh1jB1Zmi10dKLfEJgHm20/edit?tab=t.0 " target="_blank">QA Customer service Guideline SOPs</a></li> </ul> </div> </div> <div id="cancellationModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeCancellationModal();">×</span> <h3>Cancellation</h3> <ul class="content-list"> <li><a href="https://docs.google.com/document/d/1idSXQZfw0-jyMMUPf2_iGqOwbu85HQy6HEK1zxhYxpE/edit?tab=t.0 " target="_blank">SOP Cancellation Policy</a></li> <li><a href="https://docs.google.com/spreadsheets/d/1Q8b-fp68Z328nPJ4J8R5ExjismOWplRDcUy9xMIA41w/edit?gid=0#gid=0 " target="_blank">Cancellation Fee Calculator V.2</a></li> <li><a href="https://docs.google.com/document/d/1Zy6A6_UdrdN8MFOzpSvaVVadT3LifINYYZZycoAd1J4/edit?tab=t.0 " target="_blank">Cancellation Qualification - One-Page SOP Addendum (Canada-wide)</a></li> <li><a href="https://docs.google.com/document/d/1Dn5Pnmo9Yir-3foaatPtpPB06FvCEhN_690smj0q03Y/edit?tab=t.0 " target="_blank">Routing of Customer Cancellation Requests from Vista to Pulse (SOP)</a></li> <li><a href="https://docs.google.com/spreadsheets/d/1nosSiuztzzrqAI_6BSJOtVBlWkr4SkRbOpiZDLSdviA/edit?gid=827225737#gid=827225737 " target="_blank">Daily Tracker CS & Collections 2025</a></li> </ul> </div> </div> <div id="archiveModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeArchiveModal();">×</span> <h3>Archive</h3> <ul class="content-list"> <li><a href="#" target="_blank">All Archive</a></li> </ul> </div> </div> <div id="wellnessModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeWellnessModal();">×</span> <h3>Wellness Program</h3> <ul class="content-list"> <li><a href="#" target="_blank">Link 1</a></li> <li><a href="#" target="_blank">Link 2</a></li> <li><a href="#" target="_blank">Link 3</a></li> <li><a href="#" target="_blank">Link 4</a></li> </ul> </div> </div> <div id="managementModal" class="modal-overlay"> <div class="modal-content"> <span class="close-button" onclick="closeManagementModal();">×</span> <h3>Management</h3> <ul class="content-list"> <li><a href="https://docs.google.com/document/d/1bMrNqFCooFqYgNwKf6RRXBIAIA3seM9Oi8xWRRoZibk/edit?tab=t.0#heading=h.w97e5dnj6s20 " target="_blank">Customer Service Manager & Team Lead Manual</a></li> <li><a href="https://docs.google.com/document/d/17EBIa1WTCZfIkV2VeNvB15BGuPVyyukKHhqknhcGA6Y/edit?tab=t.0#heading=h.hhevn0icya3z " target="_blank">CS / Data Integrity/Dialer</a></li> <li><a href="https://docs.google.com/document/d/1CjDYDqN6WkZ_9AGbJMHttjRWsH6y1j_ZIChq7WDWl8U/edit?tab=t.0 " target="_blank">Format SOP</a></li> <li><a href="https://docs.google.com/document/d/1kJkXXPGNj44umlt4ybP8mMdHd0poJaRoXSBtcCX3Ftg/edit?tab=t.0 " target="_blank">Escalated cases SOPs for Tier2</a></li> <li><a href="https://docs.google.com/document/d/18j0MKFh83tG9waUYbpAT4bp-G9rXxua1K86gh1AkxoM/edit?tab=t.0 " target="_blank">Account closure SOPs</a></li> </ul> </div> </div> <script> function showToolsModal() { document.getElementById('toolsModal').style.display = 'flex'; setTimeout(() => { document.getElementById('toolsModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeToolsModal() { document.getElementById('toolsModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('toolsModal').style.display = 'none'; }, 300); } function showLibraryModal() { document.getElementById('libraryModal').style.display = 'flex'; setTimeout(() => { document.getElementById('libraryModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeLibraryModal() { document.getElementById('libraryModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('libraryModal').style.display = 'none'; }, 300); } function showActivationModal() { document.getElementById('activationModal').style.display = 'flex'; setTimeout(() => { document.getElementById('activationModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeActivationModal() { document.getElementById('activationModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('activationModal').style.display = 'none'; }, 300); } function showResourcesModal() { document.getElementById('resourcesModal').style.display = 'flex'; setTimeout(() => { document.getElementById('resourcesModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeResourcesModal() { document.getElementById('resourcesModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('resourcesModal').style.display = 'none'; }, 300); } function showBillingModal() { document.getElementById('billingModal').style.display = 'flex'; setTimeout(() => { document.getElementById('billingModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeBillingModal() { document.getElementById('billingModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('billingModal').style.display = 'none'; }, 300); } function showTrainingModal() { document.getElementById('trainingModal').style.display = 'flex'; setTimeout(() => { document.getElementById('trainingModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeTrainingModal() { document.getElementById('trainingModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('trainingModal').style.display = 'none'; }, 300); } function showTroubleshootingModal() { document.getElementById('troubleshootingModal').style.display = 'flex'; setTimeout(() => { document.getElementById('troubleshootingModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeTroubleshootingModal() { document.getElementById('troubleshootingModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('troubleshootingModal').style.display = 'none'; }, 300); } function showCustomerServiceQAModal() { document.getElementById('customerServiceQAModal').style.display = 'flex'; setTimeout(() => { document.getElementById('customerServiceQAModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeCustomerServiceQAModal() { document.getElementById('customerServiceQAModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('customerServiceQAModal').style.display = 'none'; }, 300); } function showCancellationModal() { document.getElementById('cancellationModal').style.display = 'flex'; setTimeout(() => { document.getElementById('cancellationModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeCancellationModal() { document.getElementById('cancellationModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('cancellationModal').style.display = 'none'; }, 300); } function showArchiveModal() { document.getElementById('archiveModal').style.display = 'flex'; setTimeout(() => { document.getElementById('archiveModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeArchiveModal() { document.getElementById('archiveModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('archiveModal').style.display = 'none'; }, 300); } function showWellnessModal() { document.getElementById('wellnessModal').style.display = 'flex'; setTimeout(() => { document.getElementById('wellnessModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeWellnessModal() { document.getElementById('wellnessModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('wellnessModal').style.display = 'none'; }, 300); } function showManagementModal() { document.getElementById('managementModal').style.display = 'flex'; setTimeout(() => { document.getElementById('managementModal').querySelector('.modal-content').style.transform = 'translateY(0)'; }, 10); } function closeManagementModal() { document.getElementById('managementModal').querySelector('.modal-content').style.transform = 'translateY(-50px)'; setTimeout(() => { document.getElementById('managementModal').style.display = 'none'; }, 300); } </script> ```

<<button '"Back"'>> <<run slideWin("Vista")>> <</button>> <b>Delinquent Accounts - Vista</b> https://docs.google.com/document/d/1eOQ7q1ilrLA3HS77pHyG0uhK6yc-MCtfCNYsRLcqf9w/edit

<<button '"FAQs"'>> <<run slideWin("FAQs")>> <</button>> <b>FREQUENTLY ASKED QUESTIONS</b> https://vistacr.sharepoint.com/sites/PulseDataExchange

<<button '"Back"'>> <<run slideWin("Five9")>> <</button>> <b>Five9 Overview</b> https://docs.google.com/document/d/1ckrR_d-EeV4Lm5y2uKH9mTiU3gw09zc0s8CC7h5buGk/edit

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <b>Follow up - Special Cases (Government Aid/Coverage/Insurance)</b> https://docs.google.com/document/d/1L1LOVz9GVPmj2s86WYaMShNzno4MVg1UZqJSdZRgGK0/edit

<div class="gallery"> <div class="thumbnail"> <a href="https://downforeveryoneorjustme.com/" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/how-to-fix-website-that-is-down.png" alt="Website Down Verification"> <p>WEBSITE DOWN VERIFICATION</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1khMtZdlEuFqtinxMLZnwPZPN-WYJEFtoS2wTR2S2wcw/edit?gid=0#gid=0" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/devices.jpg" alt="Pulse Devices"> <p>PULSE DEVICES</p> </a> </div> <div class="thumbnail"> <a href="https://drive.google.com/drive/u/0/folders/1RP4EjJSYhh7PrCcHV08Du_vY3wSaab1U" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/library.png" alt="Image Library"> <p>IMAGE LIBRARY</p> </a> </div> <div class="thumbnail"> <a href="https://drive.google.com/file/d/1NEFBkOiW7XKiiYYB3X_Sh9eAHSfns8ke/view" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/price.jpg" alt="Device Prices"> <p>DEVICE PRICES</p> </a> </div> <div class="thumbnail"> <a href="https://pulsealert.fillquick.com/Account/Login?ReturnUrl=%2F" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/fillquick.JPG" alt="FillQuick"> <p>FILLQUICK</p> </a> </div> <div class="thumbnail"> <a href="https://app.five9.com/index.html?loginError=true" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/abNhaAAa_400x400.jpg" alt="Five9"> <p>FIVE9</p> </a> </div> <div class="thumbnail"> <a href="https://mypulsemedical.chargeover.com/admin/r/login?attempted_uri=dashboard" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/CO.jpeg" alt="ChargeOver"> <p>CHARGEOVER</p> </a> </div> <div class="thumbnail"> <a href="https://www.pulsealert.ca/in-home-alert-devices/" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/pulse.JPG" alt="Pulse Medical Website"> <p>PULSE MEDICAL WEBSITE</p> </a> </div> <div class="thumbnail"> <a href="https://time-time.net/times/time-zones/usa-canada/canada-time-zone-map.php" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/cityog.png" alt="Canada Time Zone Map"> <p>CANADA TIME ZONE MAP</p> </a> </div> <div class="thumbnail"> <a href="https://www.bankrouting.ca/financial-institution-numbers" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/bank.jpg" alt="Financial Institution Numbers"> <p>FINANCIAL INSTITUTION NUMBERS</p> </a> </div> <div class="thumbnail"> <a href="https://rtn.one/ca/" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Routing%20number.jpg" alt="Canada Routing Number List"> <p>CANADA ROUTING NUMBER LIST</p> </a> </div> <div class="thumbnail"> <a href="https://www.canadapost-postescanada.ca/track-reperage/en#/home" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Canada-Post.png" alt="Canada Post"> <p>CANADA POST</p> </a> </div> <div class="thumbnail"> <a href="https://www.purolator.com/en/shipping/tracker" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Purolator2.JPG" alt="Pulse Devices"> <p>PUROLATOR</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1mJZcd0vM1tCVNxUuuAQ7fYg1ngkbmLVfNl_VfG-lSl0/edit?gid=0#gid=0" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/payment-failure-flat-icon-png_238383.jpg" alt="Cancellation Fee Calculator"> <p>PAYMENT ERROR CODE DESCRIPTION</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1Q8b-fp68Z328nPJ4J8R5ExjismOWplRDcUy9xMIA41w/edit?gid=0#gid=0" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/calculator.JPG" alt="Cancellation Fee Calculator"> <p>CANCELLATION FEE CALCULATOR</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1iCtzujmi7eQLi1-NeXGHSyPhmQ8BYoEDHbL4ZjLttTg/edit?gid=0#gid=0" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/payroll.JPG" alt="Annual Payroll Calendar LATAM"> <p>ANNUAL PAYROLL CALENDAR LATAM</p> </a> </div> </div> <style> tw-story { background-color: white; /* Set the background color to white */ } .gallery { display: flex; flex-wrap: wrap; justify-content: center; /* Center the thumbnails in the gallery */ } .thumbnail { margin: 10px; text-align: center; } .thumbnail img { width: 150px; /* Set a fixed size for the thumbnail */ height: 150px; /* Set a fixed size for the thumbnail */ object-fit: cover; /* Ensure the image covers the entire thumbnail area */ } .thumbnail p { margin-top: 5px; } </style>

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <b>How to create Collection letters</b> https://docs.google.com/document/d/17chhhC1DGrjWL1rOa_2uMqWTr4EKiTum1ay8FVYw3NA/edit

<b>ProtectWell In-Home™</b> https://www.pulsealert.ca/in-home-alert-devices/ <iframe src="https://drive.google.com/file/d/1HekFD-_IV1t5rLpAV2OIFUFddTXd2xyj/preview" width="640" height="480" allow="autoplay"></iframe> <iframe src="https://drive.google.com/file/d/11up2xc9J3bS339tlPmtrEOjinsOeRLuV/preview" width="640" height="480" allow="autoplay"></iframe>

<<nobr>> <<set $inv = []>> /* Get the list of story passages' names. */ <<set _passages = Story.lookupWith(function () { return true; })>> <<for _tmp range _passages>> <<if _tmp.hasOwnProperty("title")>> /* Skip passages with these tags. */ <<if !tags(_tmp.title).includesAny("Unlisted", "non-story-passage")>> <<set $inv.push(_tmp.title)>> <</if>> <</if>> <</for>> <<set $inv = $inv.sort()>> <<if $inv.indexOf("Main Menu") > 0>> /* Make "Main Menu" the first link */ <<set _tmp = $inv.deleteAt($inv.indexOf("Main Menu"))>> <<set $inv.unshift(_tmp)>> Processes <</if>> <<set _tmp = "">> <table width="100%"> /* Make three columns in our table. */ <col width="33%"><col width="33%"><col width="33%"> /* Put each element of the array in its own cell in the table. */ <<for _i = 0; _i < $inv.length; _i++>> <<if $inv[_i] == "Main Menu">> /* Bold "Main Menu" link */ <<set _tmp += "<td>''[" + "[" + $inv[_i] + "]]''</td>">> <<else>> /* Uses "[" + "[" to prevent Twine from creating a link. */ <<set _tmp += "<td>[" + "[" + $inv[_i] + "]]</td>">> <</if>> <<if _i % 3 == 2>> /* Print out a table row. */ <<print "<tr>" + _tmp + "</tr>">> <<set _tmp = "">> <</if>> <</for>> /* Print any remaining cells. */ <<if _tmp != "">> <<print "<tr>" + _tmp + "</tr>">> <</if>> </table> <</nobr>>

<<button '"Back"'>> <<run slideWin("Documentation")>> <</button>> <b>Invoices_ Tags and Task creation</b> https://docs.google.com/document/d/1V5kGYs0x2zwNr-pFYCECIvXflMcKN6n02zUorrF1IWY/edit

<<button '"Back"'>> <<run slideWin("Cancellation")>> <</button>> <b>Payment Arrangement</b> https://docs.google.com/document/d/17f5aqelAW4C7wD5kU-mAkDTEtIO9scn1JbWMVpVhDk8/edit

<<button '"In The Home"'>> <<run slideWin("In The Home")>> <</button>> <<button '"On-The-Go"'>> <<run slideWin("On-The-Go")>> <</button>> <<button '"Smartwatch"'>> <<run slideWin("Smartwatch")>> <</button>> <b>PULSE DEVICES</b> https://docs.google.com/spreadsheets/d/1khMtZdlEuFqtinxMLZnwPZPN-WYJEFtoS2wTR2S2wcw/edit?gid=0#gid=0 <b>IMAGE LIBRARY</b> https://drive.google.com/drive/u/0/folders/1RP4EjJSYhh7PrCcHV08Du_vY3wSaab1U <b>DEVICE PRICES</b> https://drive.google.com/file/d/1NEFBkOiW7XKiiYYB3X_Sh9eAHSfns8ke/view

<<button '"Back"'>> <<run slideWin("ChargeOver")>> <</button>> <b>Refunds</b> https://docs.google.com/document/d/1sZpXwNCVyenmzbt4VDY3U_1OUDxAJhyWqE096-DpYbo/edit

<input type="text" id="searchBox" placeholder="Enter your question" onkeydown="if (event.keyCode === 13) search()"> <button onclick="search()">Search</button> <div id="results"></div>  <script> // Sample database var database = [ { question: "Cancel Prior Installation (CPI)", answer: "" }, { question: "Glossary", answer: "" }, { question: "Five9 Overview", answer: "" }, { question: "Helpful Links", answer: "" }, { question: "FAQs", answer: "" }, { question: "Contacts", answer: "" }, { question: "Videos", answer: "" }, { question: "Index", answer: "" }, { question: "Cancellation request", answer: "" }, { question: "ChargeOver", answer: "" }, { question: "Refund", answer: "" }, { question: "Vista", answer: "" }, { question: "In The Home", answer: "" }, { question: "Products", answer: "" }, { question: "Collections Templates and Scripts", answer: "" }, { question: "Trackers", answer: "" }, { question: "System Tools Links", answer: "" }, { question: "Creating a New task", answer: "" }, { question: "Delinquent Accounts - Vista", answer: "" }, { question: "Disparate Process", answer: "" }, { question: "Payment Arrangement", answer: "" }, { question: "Device Returns", answer: "" }, { question: "Invoices_ Tags and Task creation", answer: "" }, { question: "Visa Debit on Billings", answer: "" }, { question: "Activation Process", answer: "" }, { question: "Follow up - ACH", answer: "" }, { question: "Smartwatch", answer: "" }, { question: "Home", answer: "" }, { question: "Documentation", answer: "" }, { question: "Activation Process", answer: "" }, { question: "Sales Lead", answer: "" }, { question: "Device Troubleshootings", answer: "" }, { question: "Watch battery troubleshooting", answer: "" }, { question: "Update Payment information", answer: "" }, { question: "Checks - Application and Tracker", answer: "" }, { question: "Follow up - Special Cases (Government Aid/Coverage/Insurance)", answer: "" } ]; // Function to perform search function search() { var searchTerm = document.getElementById("searchBox").value.toLowerCase(); var results = database.filter(function(entry) { return entry.question.toLowerCase().includes(searchTerm); }); displayResults(results); } // Function to display search results function displayResults(results) { var resultsContainer = document.getElementById("results"); resultsContainer.innerHTML = ""; if (results.length === 0) { resultsContainer.textContent = "No results found."; } else { results.forEach(function(result) { var resultDiv = document.createElement("div"); resultDiv.textContent = result.question + ": " + result.answer; var button = document.createElement("button"); button.textContent = result.question; // Dynamically set button text button.onclick = function() { slideWin(result.question); }; resultDiv.appendChild(button); resultsContainer.appendChild(resultDiv); }); } } // Event listener for Enter key press document.getElementById("searchBox").addEventListener("keydown", function(event) { if (event.keyCode === 13) { search(); } }); </script>

<div class="gallery"> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1uOb0eZ0SHrtz6un-bTz6u25Xg8ClfSj43iKU667XgcM/edit?gid=703651240#gid=703651240" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Installation.png" alt="Installation Issues Tracker"> <p>INSTALLATION ISSUES TRACKER</p> </a> </div> <div class="thumbnail"> <a href="https://drive.google.com/drive/u/0/folders/1uubSq5cgZSc-h7IgzfNAD3eam2rviVpQ" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/archives.png" alt="Outbound Dialer Exemptions"> <p>ARCHIVES</p> </a> </div> <div class="thumbnail"> <a href="https://drive.google.com/drive/u/0/folders/1ho79UqIZfzvtDdDqL-mrlRbBUAyfV4BV" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Dialer.JPG" alt="Outbound Dialer Exemptions"> <p>OUTBOUND DIALER EXEMPTIONS</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1uU9NNkTIZshbT_GO0epRDXlPNrtuOytJ3oBEx9HgrK0/edit?gid=745661943#gid=745661943" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Daily%20Recovery.jpg" alt="Daily Recovery"> <p>DAILY RECOVERY - INHOUSE</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/11HhKwBJYnza54GM5LoXqxjA2GMVeu0jT24O6Qi5lhTI/edit?gid=426401974#gid=426401974" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Vista.jpeg" alt="Daily Recovery - Vista"> <p>DAILY RECOVERY - VISTA</p> </a> </div> <div class="thumbnail"> <a href="https://drive.google.com/drive/u/0/folders/1NnYYC9qG508ySMmQLoGmif-DrFxh2DPq" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Checks%20gallery.JPG" alt="Cheques - Gallery"> <p>CHEQUES - GALLERY</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/164GenpnNCX-OA1tf2dR6rNa-MDTUtR2sS7FEFeZnzDQ/edit?gid=0#gid=0" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Cheque%20tracker.png" alt="Payment Cheque Tracker"> <p>PAYMENT CHEQUE TRACKER</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1TrP-WUcX2NXyvD92ixcHbqUgVH6s7t7q54USKEz0_2A/edit?usp=drive_web&ouid=109313846286531047110" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Refund.jpg" alt="Refund Tracker"> <p>REFUND TRACKER</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1ieCFzlBPMUofXUUk6jTs_Ya_1lp-7OJ5eFNM626JXgM/edit?gid=739205872#gid=739205872" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/tasks.png" alt="Task & Templates"> <p>TASK & TEMPLATES</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1BjUtrwmuoxuBjJfD1fXiJ4a6SuuVuOZmzwQGtIFVqeI/edit?gid=0#gid=0" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/KPIs.JPG" alt="KPIs"> <p>KPI's</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1MmnarODL9xl0QEAGcwhfBzwxzQPFZJvZ5bYAo5Cl728/edit?gid=815583820#gid=815583820" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/pulse.JPG" alt="Pulse New Accounts"> <p>PULSE NEW ACCOUNTS</p> </a> </div> <div class="thumbnail"> <a href="https://drive.google.com/drive/u/0/folders/1Ozl8VL4WQhhojhsEpLslvjOH4tVoHaXf" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Invoice_List-removebg-preview.png" alt="Pulse New Accounts"> <p>BILLING INVOICES</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1-4HXtw1abJVrDpGalYXzX6pC0gEQ-czpK34ErQ6gdxA/edit?gid=0#gid=0" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Global.png" alt="Pulse New Accounts"> <p>GLOBAL TRACKER</p> </a> </div> <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/10toMvE6U-vD32I4HjWogcsYUi5p0AY6-cU1YcodmtAU/edit?gid=0#gid=0" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Follow%20up%20icon.png" alt="VISTA Daily Tracker CS & Collections"> <p>BILLING FOLLOW UP</p> </a> </div> <div class="thumbnail"> <a href="https://drive.google.com/drive/u/0/folders/1CXe9ggexAsbnieoo8PrHSpWoVRARI5Nf" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Emails.png" alt="VISTA Daily Tracker CS & Collections"> <p>VISTA DAILY TRACKER CS & COLLECTIONS</p> </a> </div> </div> <style> .gallery { display: flex; flex-wrap: wrap; /* Allow items to wrap into multiple rows */ justify-content: space-between; /* Distribute items across rows */ max-width: 100%; /* Ensure the container doesn't overflow */ } .thumbnail { margin: 10px; text-align: center; width: calc(20% - 20px); /* Adjusted for 5 icons per row */ box-sizing: border-box; } .thumbnail img { width: 100%; /* Make image take up the full width of the container */ max-height: 120px; /* Adjust image size so it fits within the container */ object-fit: contain; /* Ensure the entire image is visible */ } .thumbnail p { margin-top: 5px; } </style>

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <b>Visa Debit on Billings</b> https://docs.google.com/document/d/1KHXEBjYnUPmnTNMyYPw4JejFBUpFJ_5qF0lk4Qf99a4/edit

<b>ProtectWell On-The-Go™</b> https://www.pulsealert.ca/on-the-go-alert-devices/ <iframe src="https://drive.google.com/file/d/1DDDA-2TN_BGcoQCFq5jpkfAE5JZbMixp/preview" width="640" height="480" allow="autoplay"></iframe> <iframe src="https://drive.google.com/file/d/1fCtzCAyulcpU1hT2e5aya9CqC6PRF7IN/preview" width="640" height="480" allow="autoplay"></iframe> <iframe src="https://drive.google.com/file/d/1y3yll8XU4bhQB4KkSr7zwmpVIB7DQBwH/preview" width="640" height="480" allow="autoplay"></iframe>

<b>ProtectWell Active™</b> https://www.pulsealert.ca/emergency-alert-smartwatch/ <iframe src="https://drive.google.com/file/d/1L6HS28yVgqZeLeRDvlYH_jy2CDJFE6es/preview" width="640" height="480" allow="autoplay"></iframe> <iframe src="https://drive.google.com/file/d/1GtKG8dQ-vOgCSqM93qSvvcoL11PhD7ye/preview" width="640" height="480" allow="autoplay"></iframe>

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <<button '"ChargeOver Guide"'>> <<run slideWin("ChargeOver Guide")>> <</button>> <<button '"ChargeOver Billing"'>> <<run slideWin("ChargeOver Billing")>> <</button>> <<button '"Refunds"'>> <<run slideWin("Refunds")>> <</button>>

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <<button '"Cancel Prior Installation (CPI)"'>> <<run slideWin("Cancel Prior Installation (CPI)")>> <</button>> <<button '"Cancellation request"'>> <<run slideWin("Cancellation request")>> <</button>> <<button '"Payment Arrangement"'>> <<run slideWin("Payment Arrangement")>> <</button>> <<button '"Cancellation Policy for New and established accounts"'>> <<run slideWin("Cancellation Policy for New and established accounts")>> <</button>> <<button '"Account Uncollectible Determination Process"'>> <<run slideWin("Account Uncollectible Determination Process")>> <</button>>

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <<button '"Vista Overview - Follow up emails / Issues"'>> <<run slideWin("Vista Overview - Follow up emails / Issues")>> <</button>> <<button '"Delinquent Accounts - Vista"'>> <<run slideWin("Delinquent Accounts - Vista")>> <</button>>

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <<button '"Collections Templates and Scripts"'>> <<run slideWin("Collections Templates and Scripts")>> <</button>> <<button '"Invoices_ Tags and Task creation"'>> <<run slideWin("Invoices_ Tags and Task creation")>> <</button>> <<button '"Fill Quick Tags"'>> <<run slideWin("Fill Quick Tags")>> <</button>>

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <<button '"How to create Collection letters"'>> <<run slideWin("How to create Collection letters")>> <</button>> <<button '"Follow up - Special Cases (Government Aid/Coverage/Insurance)"'>> <<run slideWin("Follow up - Special Cases (Government Aid/Coverage/Insurance)")>> <</button>> <<button '"Checks - Application and Tracker"'>> <<run slideWin("Checks - Application and Tracker")>> <</button>> <<button '"Daily recovery file"'>> <<run slideWin("Daily recovery file")>> <</button>> <<button '"Follow up - ACH"'>> <<run slideWin("Follow up - ACH")>> <</button>> <<button '"New Accounts: Incorrect Payment Information"'>> <<run slideWin("New Accounts: Incorrect Payment Information")>> <</button>> <<button '"Account suspension"'>> <<run slideWin("Account suspension")>> <</button>> <<button '"Disparate Process"'>> <<run slideWin("Disparate Process")>> <</button>> <<button '"Visa Debit on Billings"'>> <<run slideWin("Visa Debit on Billings")>> <</button>> <<button '"Update Payment information"'>> <<run slideWin("Update Payment information")>> <</button>>

<<button '"Back"'>> <<run slideWin("Five9")>> <</button>> <<button '"Five9 Overview"'>> <<run slideWin("Five9 Overview")>> <</button>> <<button '"How to download calls on Five9 for Collections"'>> <<run slideWin("How to download calls on Five9 for Collections")>> <</button>>

<<button '"Back"'>> <<run slideWin("FillQuick")>> <</button>> <<button '"Creating a New task"'>> <<run slideWin("Creating a New task")>> <</button>>

<<button '"Back"'>> <<run slideWin("Management")>> <</button>> <b>CHARGEOVER BILLING</b> <<button '"ChargeOver Billing"'>> <<run slideWin("ChargeOver Billing")>> <</button>> <b>VISTA SHAREPOINT DRIVE</b> https://vistacr.sharepoint.com/sites/PulseDataExchange <b>MASTER FILE</b> https://docs.google.com/spreadsheets/d/1nPcJ92fUAXJQwgwicc07jKFbM8O18s5TsN2NbFjlWvU/edit?gid=0#gid=0 <b>VACATION SHEET</b> https://docs.google.com/spreadsheets/d/1FvQoda8JC-0z_e3vOir2UUTCRg08s996pNvOdQcaXH4/edit?gid=1967302691#gid=1967302691 <b>ON BILLING QUEUE DASHBOARD</b> https://docs.google.com/spreadsheets/d/1_tQYBEVd_dU8WmrW0X2m1ykhSdq-TvBujSTMrFSXkAk/edit?gid=1022344099#gid=1022344099 <b>BILLING & COLLECTION DASHBOARD</b> https://lookerstudio.google.com/u/0/reporting/0f19eebc-dcd6-44a7-b8b8-527c255eef95/page/sRJJF <b>TICKET TRACKER SHEET</b> https://docs.google.com/spreadsheets/d/1eic5lCiad2mvB5prYjRyTkQ5-TDpu6kIpJPMaYfhaCE/edit?gid=1540495433#gid=1540495433 <b>ALL BILLING ACCOUNTS</b> https://docs.google.com/spreadsheets/d/1KEKueTHM0x5P-X9ZbkbJjHoKZzRgH_lL9umrt5nOOVo/edit <b>ACCOUNTS UNDER BILLING OVERSIGHT</b> https://docs.google.com/spreadsheets/d/15xyTuvj1VsjeaWMpWGHxbt4q92bdj54mEGLP3upksZ8/edit?gid=0#gid=0 <b>GSC HAND-OFF</b> https://docs.google.com/spreadsheets/d/1Po6F_wsJAchdnawA8k_ssU3_CKlyeqd-21bt1al2tjk/edit?gid=76964516#gid=76964516 <b>COLLECTION AGENCIES</b> https://docs.google.com/spreadsheets/d/137aUoVIpbdgC5gegCm6WFviwwuBbnFfYtDuyyGexEO4/edit?gid=0#gid=0 <b>CUSTOMER SERVICE COMMISSION TABLE</b> https://docs.google.com/spreadsheets/d/1Yihrb76BU99tf5Uggt9X3kvbHyGBMH02Ksn1H5lvV6c/edit?gid=0#gid=0 <b>TASK AUDIT</b> https://docs.google.com/spreadsheets/d/1zm3JHpCz72LDBmmIHXn1nm6cOAM9aS_yZ3mTwQR3b4s/edit?gid=1037228061#gid=1037228061 <b>ACCOUNTS UNDER VALERIO - TO BE FUNDED</b> https://docs.google.com/spreadsheets/d/1Y9LExCtUws8v9QB6B0dZEkPLxwCX0wq71XEOj2GfMdY/edit?gid=0#gid=0 <b>GPS</b> https://gps.transactiongateway.com/ <b>SECURITYTRAX</b> https://app.securitytrax.com/pulsealert/ <b>AUX USAGE</b> https://lookerstudio.google.com/u/0/reporting/69327fb1-7a9e-41d3-9e71-fb61d57688f1/page/p_6niz72h0td <b>Pulse - STX Sales Flow optimizations</b> https://docs.google.com/spreadsheets/d/1gEboVqfMYqdHA5GlIQKCOKcmcSagrsB64jysx2vxB4A/edit?gid=1280454519#gid=1280454519

<<button '"Back"'>> <<run slideWin("Customer Service")>> <</button>> <b>Third Party verification - TPV</b> https://docs.google.com/document/d/1Ra8l3R_Xhvf_uY4Qh6B1z5q8Y38PCH2e1uYlalRpDC4/edit

<<button '"Back"'>> <<run slideWin("Documentation")>> <</button>> <b>Fill Quick Tags</b> https://docs.google.com/document/d/1pu32kgWtpjAS45hXNyawoNcn67ydtBKA-P1WPqW8JiU/edit

<b>Collection Department Work Schedule</b> <style> body { background-color: white; color: #1E3A8A; /* A deep blue color */ } .schedule-table { width: 100%; border-collapse: collapse; background-color: white; } .schedule-table th, .schedule-table td { border: 1px solid #ddd; padding: 8px; color: #1E3A8A; /* Same deep blue color */ } .schedule-table th { background-color: #DCEEFB; /* A light blue color */ text-align: center; } .schedule-table td { text-align: center; } .schedule-table tr:nth-child(even) { background-color: #F3F8FF; /* A very light blue color */ } .schedule-table tr:hover { background-color: #E3F2FD; /* A light blue color */ } </style> <table class="schedule-table"> <thead> <tr> <th rowspan="2">Agent</th> <th colspan="2">Monday</th> <th colspan="2">Tuesday</th> <th colspan="2">Wednesday</th> <th colspan="2">Thursday</th> <th colspan="2">Friday</th> <th colspan="2">Saturday</th> </tr> <tr> <th>Work</th> <th>Break</th> <th>Work</th> <th>Break</th> <th>Work</th> <th>Break</th> <th>Work</th> <th>Break</th> <th>Work</th> <th>Break</th> <th>Work</th> <th>Break</th> </tr> </thead> <tbody> <tr> <td>Thamar</td> <td>OFF</td> <td>OFF</td> <td>7 AM - 12 PM</td> <td>10 AM - 10:30 AM</td> <td>7 AM - 12 PM</td> <td>10 AM - 10:30 AM</td> <td>7 AM - 12 PM</td> <td>10 AM - 10:30 AM</td> <td>7 AM - 12 PM</td> <td>10 AM - 10:30 AM</td> <td>7 AM - 12 PM</td> <td>10 AM - 10:30 AM</td> </tr> <tr> <td>Jessica</td> <td>12 PM - 5 PM</td> <td>3:30 PM - 4 PM</td> <td>12 PM - 5 PM</td> <td>3:30 PM - 4 PM</td> <td>12 PM - 5 PM</td> <td>3:30 PM - 4 PM</td> <td>12 PM - 5 PM</td> <td>3:30 PM - 4 PM</td> <td>12 PM - 5 PM</td> <td>3:30 PM - 4 PM</td> <td>OFF</td> <td>OFF</td> </tr> <tr> <td>Nubia</td> <td>9 AM - 5 PM</td> <td></td> <td>9 AM - 5 PM</td> <td></td> <td>9 AM - 5 PM</td> <td></td> <td>9 AM - 5 PM</td> <td></td> <td>9 AM - 5 PM</td> <td></td> <td>OFF</td> <td>OFF</td> </tr> <tr> </tr> <tr> <td>Andrea</td> <td>7 AM - 3 PM</td> <td></td> <td>7 AM - 3 PM</td> <td></td> <td>7 AM - 3 PM</td> <td></td> <td>17 AM - 3 PM</td> <td></td> <td>7 AM - 3 PM</td> <td></td> <td>OFF</td> <td>OFF</td> </tr> <tr> <td>Jennifer</td> <td>8 AM - 4 PM</td> <td></td> <td>8 AM - 4 PM</td> <td></td> <td>8 AM - 4 PM</td> <td></td> <td>8 AM - 4 PM</td> <td></td> <td>8 AM - 4 PM</td> <td></td> <td>OFF</td> <td>OFF</td> </tr> </tbody> </table>

<b>Customer Service & Collections Work Schedule</b> https://docs.google.com/spreadsheets/d/1BeVjOVIBaLz8CIOHDXyZPaXnURLjERTwDg4ox_X95ic/edit?gid=0#gid=0

<b>Sales Lead</b> https://docs.google.com/spreadsheets/d/10-aXTGHn83SazDp6mXlekP9tkOcl9h1XC6VuzA7JuZA/edit?gid=0#gid=0

<b>Welcome to Pulse! Enter your password.</b> <<nobr>> <input type="password" id="password" placeholder="Password"> <<button "Login">> <<set _password = document.getElementById('password').value>> <<set _expirationDate = new Date('2025-11-01'); // Replace with actual expiration date logic>> <<set _currentDate = new Date();>> <<if _password.toLowerCase() === "medicalalert2025!" && _currentDate <= _expirationDate>> // Check if current date is within 30 days <<goto "Main Menu">> <<else>> <<replace "#passwordCheck">> <<if _currentDate > _expirationDate>> Password expired. Please contact support to renew your password. <<else>> Incorrect password. Please try again. <</if>> <</replace>> <</if>> <</button>> <</nobr>> <div id="passwordCheck"></div> <img src="https://pulsealerthub.neocities.org/Pulse/Logo.JPG">

<b>Csutomer Service Work Schedule</b> https://docs.google.com/spreadsheets/d/1BeVjOVIBaLz8CIOHDXyZPaXnURLjERTwDg4ox_X95ic/edit?gid=0#gid=0

<<button '"Back"'>> <<run slideWin("ChargeOver")>> <</button>> <b>ChargeOver Guide</b> https://docs.google.com/document/d/1fpiOAe1oYhnNCPR21zSwhxKfpSTH2iIay6dfFDEYaTY/edit#heading=h.v1ch1ju3dx7s

<<button '"Back"'>> <<run slideWin("Customer Service")>> <</button>> <b>Watch battery troubleshooting</b> https://docs.google.com/document/d/189dLxzntzJ2zvA0UnfqnHKOUyUK6iWxb/edit#

<<button '"Back"'>> <<run slideWin("Miscellaneous")>> <</button>> <b>Update Payment information</b> https://docs.google.com/document/d/1FXQhF8B-__7QgjxcoRjO7ZmymtPNPHLsKrpqNZCLnYQ/edit

<<speech "You" "Asha Praba<br>Email: apraba@vistaservices.ca<br>Additional Email: customersuccess@vistaservices.ca">>Vista POC<</speech>>

<div class="gallery">  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/YOUR_LINK_FOR_JANUARY" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/Jan.JPG" alt="JANUARY"> <p>JANUARY</p> </a> </div>  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/YOUR_LINK_FOR_FEBRUARY" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/Feb.JPG" alt="FEBRUARY"> <p>FEBRUARY</p> </a> </div>  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/YOUR_LINK_FOR_MARCH" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/Mar.JPG" alt="MARCH"> <p>MARCH</p> </a> </div>  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/YOUR_LINK_FOR_APRIL" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/Apr.JPG" alt="APRIL"> <p>APRIL</p> </a> </div>  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/YOUR_LINK_FOR_MAY" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/May.JPG" alt="MAY"> <p>MAY</p> </a> </div>  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/YOUR_LINK_FOR_JUNE" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/Jun.JPG" alt="JUNE"> <p>JUNE</p> </a> </div>  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/YOUR_LINK_FOR_JULY" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/Jul.JPG" alt="JULY"> <p>JULY</p> </a> </div>  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1hMCbzcz3O021GJIZq6vds0F979rYmLvmFkXCX2gRBvg/edit?usp=sharing" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/Aug.JPG" alt="AUGUST"> <p>AUGUST</p> </a> </div>  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1kMimFu1iSpvFF7RF1aKjHefS6JJsq0SNnWfhgKdRwf4/edit?usp=sharing" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/Sept.JPG" alt="SEPTEMBER"> <p>SEPTEMBER</p> </a> </div>  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/1YYT66xHRDqfvST8QAMs9OXWMGLmzvjV43v7CGoX65ns/edit?usp=sharing" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/Oct.JPG" alt="OCTOBER"> <p>OCTOBER</p> </a> </div>  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/YOUR_LINK_FOR_NOVEMBER" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/Nov.JPG" alt="NOVEMBER"> <p>NOVEMBER</p> </a> </div>  <div class="thumbnail"> <a href="https://docs.google.com/spreadsheets/d/YOUR_LINK_FOR_DECEMBER" target="_blank"> <img src="https://pulsealerthub.neocities.org/Logos/Months/Dec.JPG" alt="DECEMBER"> <p>DECEMBER</p> </a> </div> </div> <style> .gallery { display: flex; flex-wrap: wrap; justify-content: center; /* Center the thumbnails in the gallery */ } .thumbnail { margin: 10px; text-align: center; } .thumbnail img { width: 150px; /* Set a fixed size for the thumbnail */ height: 150px; /* Set a fixed size for the thumbnail */ object-fit: cover; /* Ensure the image covers the entire thumbnail area */ } .thumbnail p { margin-top: 5px; } </style>

<<button '"Back"'>> <<run slideWin("Collections")>> <</button>> <b>Cancellation Policy for New and established accounts</b> https://docs.google.com/document/d/1idSXQZfw0-jyMMUPf2_iGqOwbu85HQy6HEK1zxhYxpE/edit?tab=t.0

<<button '"Back"'>> <<run slideWin("Cancellation")>> <</button>> <b>Account Uncollectible Determination Process</b> https://docs.google.com/document/d/1TPCxBijvOGPVI9YMaVpbXA_F0ctFm6lUKwWVrU1NZ4E/edit?tab=t.0